State Farm® Insurance Agent Jay Chafin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carter Moody
March 28, 2025
"Jonathan helped me get some life insurance a while back and the process was easy and educational. I would recommend this office to anyone!"
Bob Spohr
March 3, 2025
"Taylor Smith did a Awesome job working with me on insurance for our Mobile Home I will remain them to anyone I know for sure thank you Taylor Smith from Bob and Lisa"
"Hi there, Bob & Lisa! We appreciate you both so much!! Thank you for taking the time to give our Taylor a high-5-review and thank you for giving us the opportunity to earn your business. We look forward to serving you for years to come!"
Luis Almanza
February 5, 2025
"Kaitlin was wonderful enjoyed working with her. Extremely quick and professional"
"Much appreciated, Luis! We're happy to know she took excellent care of you!"
jakob jones
January 14, 2025
"It's ashame you file a claim on a roof and can't get a insurance claim when ur roof is falling apart about a bunch of crooks anyways it's gonna be ashame when that lawyer gets in touch. Wouldn't have statefarm if they paid me to have it."
"Hello, Jakob. We're so sorry to hear of your less than satisfactory experience with a claim situation. We're having a hard time finding you in our customer database to research the issue. Please call our office so we can discuss in further detail, (870) 793-4690 and ask for Jessica or Lynn and we'll help you the best we can!!"
Daniel Cash
September 27, 2024
"Super down to earth..made me feel at home..very upbeat and helpful."
"Hey Daniel! We're so happy to see you had such a fantastic experience with us and we're looking forward to providing the same experience for you for years to come. Thank you for the review and for your business!"
Villin Rogers
July 17, 2024
"Recently switched insurances because my rate was so high. I contacted Kaitlin at State farm and she gave me a way better rate, and was so helpful with the switch. I would definitely recommend using her as your agent"
"Thank you, Villin, for your kind words about Kaitlin! We're pleased to know you had such a successful experience with us & hope to get to know you in the days to come."
betty wilroy
June 26, 2024
"Very nice, cordial and knowledgeable for my needs. Very nice young man."
"Thank you Mrs Betty! We truly appreciate you & look forward to years of meeting your needs."
M J
June 13, 2024
"Good place for auto and life insurance policies. Quality products at good pricing. I have not had many good customer service interactions with anyone besides Lynn. My complaints and frustrations go unheard. Separate instances, my texts and emails go unanswered several times. I was asked to leave this review but no one bothered to ask how I felt about the service. One rep declined coverage without asking while another questions why I don’t have it. None of them have responded to my correspondence to resolve regardless of my declination of services or not. However, I seem to have a deadline to complete this by. Previous worker did not provide quotes I requested and only responded when I said called them out for it. Probably like this will go down. :)"
"MJ, I'm so sorry & sad to see you had a less-than-the-best kind of experience. We aim to provide excellent customer service to every customer, every time but appears we fell short for you. Please contact our office & we'll do everything we can to make it right!! We appreciate you & your continued business & hope you'll allow us the chance to make it up to you in your future care."
Rachel Lemmonds
May 8, 2024
"Felt like all my questions were answered. Ashland was very kind and polite."
"Thank you, Rachel, for the positive feedback! We're happy to know you were satisfied with your service & aim to uphold that 5-star service for the foreseeable future. We appreciate you!!"
mikaila weaver
February 9, 2024
"Kaitlin made our experience super comfortable and easy. She was great at explaining our coverage and getting us a rate we could afford while making sure our insurance needs were met."
"Thank you, Mikaila, for taking the time to leave us a review! We greatly appreciate your business and positive feedback & look forward to providing excellent customer service to you for years to come!"
