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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Jones

Robert Jones

January 29, 2026

5  out of  5
rating by Robert Jones
"Very knowledgeable about my situation and informative. Took the time to look into all of my policies and made changes that fit my needs plus saved me money on my premiums!"
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Laura Reynolds

January 28, 2026

5  out of  5
rating by Laura Reynolds
"Everyone has been very helpful and friendly while we set up the account. If there has been any issues they were quickly and professionally dealt with."
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Gayla McLaughlin

January 25, 2026

5  out of  5
rating by Gayla McLaughlin
"Making my families transition to State Farm has been easy and enjoyable. They have given me more coverage with a better rate and Kaitlin Therogood has been a joy to work with."
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Jamie Ballaro

January 24, 2026

5  out of  5
rating by Jamie Ballaro
"Absolutely love the service I’ve received… Taylor is such a sweetheart and genuinely takes time to get to know her clients… she does a fantastic job at explaining the details of our coverage and is always helping us find ways to make our insurance more affordable and she’s always willing to make adjustments in her schedule so she can help us… if you’re looking for an amazing company to get insurance I cannot stress enough that State Farm is an amazing choice and Taylor is the lady to go to!!"
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Christian Archuleta

January 24, 2026

5  out of  5
rating by Christian Archuleta
"Excellent customer service"
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Rhonda Arnold

January 13, 2026

5  out of  5
rating by Rhonda Arnold
"I have been with State Farm for a year now and they have been great to work with"
We responded:
"Happy 1-year anniversary with us, Rhonda! We're so happy to have you as part of our Jay Chafin State Farm family and we're pleased to know you've had a pleasant experience with our Batesville team. We look forward to working with you for many years to come!"
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Robert Bierley

January 12, 2026

5  out of  5
rating by Robert Bierley
"Best help from office staff, especially Taylor up front! Love them!!"
We responded:
"We appreciate you, Robert!! We love servicing your insurance needs and enjoy having you as a part of our Jay Chafin State Farm family here in Batesville!"
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James Patterson

December 19, 2025

5  out of  5
rating by James Patterson
"Jay chafin state farm is the best. I trust them with all of insurance needs. Taylor Smith is the best, always happy to help me when I stop by!"
We responded:
"Thank you very much, Mr. James! We are strong supporters of doing what's right and treating our customers like family! We're thrilled to know that Taylor takes such great care of you. We appreciate your business and your trust and look forward to taking care of you for many more years."
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quebec miya

December 11, 2025

5  out of  5
rating by quebec miya
"Taylor Smith she is great help I love working with State Farm Batesville Ar"
We responded:
"And we love working with you too!! Thank you for loving on our Taylor with your kind words and thank you for giving us the opportunity to serve your insurance needs!! We look forward to many more years providing remarkable Jay Chafin State Farm service for you, your family and our community!"
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Kayla DeMay

December 2, 2025

5  out of  5
rating by Kayla DeMay
"Taylor and Kaitlin are the best!! Taylor goes above and beyond helping me with my current policies and keeping them all straight. Kaitlin does a terrific job of getting new policies set up and making sure I understand my options. They're both always friendly, professional, and knowledgeable!"
We responded:
"Absolutely love to hear this, Kayla! Thank you for sharing your experience so that others out in our community will know just how well we treat our customers and friends! We appreciate you so much and look forward to serving your insurance needs for many more years."
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Allie Lerew

November 21, 2025

5  out of  5
rating by Allie Lerew
"They are very helpful and very nice and patient with new clients."
We responded:
"Thank you, Allie, for leaving us such a lovely review! We appreciate you taking the time to let us know our team was helpful with your insurance needs and nice and patient to work with you. We hope to serve you and our Batesville community for many more years."
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Jen York

November 20, 2025

5  out of  5
rating by Jen York
"Attentive to customer specific needs. Pleasant to work with."
We responded:
"Thank you for letting us know, Jen, that you had a pleasant experience with our team! Every insurance need is unique, and we strive to determine your specific needs so we can find just the right coverage to meet those needs. We're happy to know we were able to do that for you! We appreciate your business and look forward to the future serving you and our Batesville area."
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Danielle Lee

November 17, 2025

5  out of  5
rating by Danielle Lee
"Jay Chafin State Farm is the BEST! Kaitlin and Taylor are so kind and helpful. Best place ever"
We responded:
"Thank you, Danielle!! We appreciate you taking the time to leave us a stellar review. Kaitlin & Taylor are both passionate about helping our community and both want to provide coverage where it's most needed. Whether it's home, auto or life insurance, Jay Chafin State Farm wants to be your go to place!"
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Brittany Stephens

November 14, 2025

5  out of  5
rating by Brittany Stephens
"Taylor is amazing! She always helps when we need anything. She's a joy to speak with!"
We responded:
"We agree, Brittany! We adore our Taylor and are so pleased that she consistently gives THE BEST customer service to every customer, every time no matter what their insurance needs may be. Thank you for taking the time to share your experience with us and the online community. The more we spread joy in our community, the better things will be for us all!"
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Ilissa Holt

November 13, 2025

5  out of  5
rating by Ilissa Holt
"Mrs. Taylor, Goes up and beyond. And is more than appreciated. I would highly recommend her as an agent"
We responded:
"Thank you so very much, Ilissa, for your kind words about our Taylor! We are proud to have her as part of our team because we know she is passionate about helping our customers every way possible. We look forward to serving your insurance needs for years to come!"
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Marcia Lawrence

October 30, 2025

5  out of  5
rating by Marcia Lawrence
"Everyone at State Farm is professional and helpful. Taylor has been amazing! She was very thorough in explaining everything to us. We have saved money in transferring our house insurance to State Farm. We also love the friendly, and family oriented environment."
We responded:
"Marcia, thank you so much for your kind words! We're thrilled to hear that Taylor and the entire State Farm team provided you with professional and helpful service. It's wonderful that we could help you save money on your home insurance while making you feel part of our family-oriented environment. We truly appreciate your trust and look forward to continuing to serve you!"
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Jessica Blevins

October 22, 2025

4  out of  5
rating by Jessica Blevins
"Taylor was very help. That you for working hard and explaining things."
We responded:
"Excellent to hear that Taylor was very helpful for you, Jessica, and that she worked hard & explained things to your satisfaction. We value our customers and aim to always provide the best service possible & the satisfactory insurance experience you deserve."
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red man

October 15, 2025

5  out of  5
rating by red man
"Great service.. very nice lady and low prices"
We responded:
"We're pleased to know you received great service from our "very nice lady" and that she was able to get you low prices on the coverage you needed!! We appreciate you & look forward to many years of providing great service and low prices!!"
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Vicky Waggoner

October 14, 2025

5  out of  5
rating by Vicky Waggoner
"I spoke with Taylor over the phone to makes some changes. When I went by the office to make payment, Taylor was out to lunch. She had left such good notes about what I spoke to her about. It made it so easy! Thank you Taylor!"
We responded:
"Thank you so much for your kind words, Vicky! We're glad to hear that Taylor’s thorough notes made the process easy for you. We appreciate your business and look forward to assisting you again soon!"
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Jen Downs

September 16, 2025

5  out of  5
rating by Jen Downs
"Danielle the receptionist is so nice and makes you feel very welcome in the office!! All the ladies here are exceptional!!"
We responded:
"Thank you, Jen, for the kind words about Danielle & our team! We appreciate you & look forward to extending that welcoming service each time you come in!!"
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Jayton Long

September 16, 2025

5  out of  5
rating by Jayton Long
"By far the easiest people to work with, they helped me understand my options and ultimately secure the best insurance policy for each unique situation.""
We responded:
"Great customers like you, Jayton, make our job enjoyable! Thank you for the kind words & the chance to protect what you value most!! We appreciate you."
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loretta Compton

September 2, 2025

5  out of  5
rating by loretta Compton
"So far so good, we changed insurance to State Farm after meeting up and talking to Kaitlyn she ended up saving us money and getting better coverage than we were previously paying! highly recommend checking her out and comparing rates!"
We responded:
"We are thrilled that you gave us the opportunity to earn your business & that Kaitlin was able to save you money while filling your coverage gaps. That's our goal every time! We look forward to many more years serving you & our community!!"
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David Burrow

August 29, 2025

5  out of  5
rating by David Burrow
"Very courteous and professional, got me fixed up.."
We responded:
"So happy to hear that you were treated so well, David! Thank you for sharing your experience with us & others. We appreciate you & look forward to serving you for many years!"
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Kennedy McPherson

August 29, 2025

5  out of  5
rating by Kennedy McPherson
"Kaitlin was Absolutely amazing, kind, and sweet towards clients and very knowledgeable"
We responded:
"Thank you, Kennedy, for the kind words! We're happy to know Kaitlin shared her knowledge and experience with you and showed you how valued you are as a customer. We appreciate your business and look forward to many more years serving you and our wonderful community!"
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Jeanetta White

August 26, 2025

5  out of  5
rating by Jeanetta White
"Taylor Smith has helped us swap from our previous insurance and saved us a significant amount of money. She was extremely professionally and took the time to really explain the coverages we were getting with both our vehicles and our home."
We responded:
"We absolutely love to hear this, Jeanette! Thank you for sharing your experience with Taylor! Hearing that she treated you so well AND saved you money just makes our hearts so happy. We look forward to seeing you and serving you for many more years!!"